Shipping policy

Aura Summer
Country of Sale: France
Customer Service Email: info@aura-summer.fr
Phone: +33757835352
Company Address: Harju maakond, Tallinn, Kristiine linnaosa, Liimi tn 1b, 10621

Aura Summer Shipping Policy

Our goal is to ensure a smooth and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

SHIPPING SCOPE

  • Country: We currently ship to France only.
  • Future Expansion: Expansion to other shipping zones is under consideration.

SHIPPING FEES

  • In France: Free shipping on all orders.
  • No Hidden Fees: All costs are clearly indicated at checkout.

ORDER PROCESSING TIME

  • Processing Time: Orders are processed within 1 to 2 business days, Monday to Friday.
  • Order Cut-off Time: 10:00 PM, standard time (Paris).
  • Weekend Orders: Orders placed on weekends are processed on the next business day.

DELIVERY TIME

  • Estimated Delivery Time: 5 to 7 business days.
  • Business Days: Shipments occur Monday to Friday.
  • Note: Delivery times are estimates and may vary due to external factors such as weather conditions or transportation issues.
  • Total Delivery Time: It will take a total of 6 to 9 business days to receive your order.

SHIPPING PROCESS

  • Reliable Transport Services: We ship via DHL and FedEx.
  • Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transport.
  • Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our environmental footprint.

TRACKING INSTRUCTIONS

  • Tracking Information: After your purchase, you will receive an email with tracking details, including the carrier’s name and tracking number.
  • Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view your order status: Track My Order
  • Questions: Our support team is ready to answer any questions regarding your order tracking. Contact Page

PROCEDURE FOR MISSING ITEMS

  • Reporting Missing Items: Contact our customer service within 30 days of receiving your package via contact@decoharmonie.com.
  • Resolution: We will resolve the issue as quickly as possible and send a replacement item or offer a refund.

RETURN POLICY

  • Returns: Returns are accepted within 30 days from the DELIVERY DATE.
  • Return Conditions: Items must be unused, undamaged, and returned in their original packaging. Personalized items cannot be returned.
  • Costs: Return shipping costs are the responsibility of the customer, unless the item is defective or not as described. In such cases, Aura Summer will cover the return shipping costs.
  • Refund: Refunds are processed within 7 days of receiving the return and are issued to the original payment method.

RESTOCKING FEES

  • No Restocking Fees: Aura Summer does not charge restocking fees for returns.

RETURN SHIPPING COSTS

  • For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
  • For Change of Mind: Actual return shipping costs will be charged to the customer. This applies when the customer purchased the wrong product, the item does not suit, or they no longer want it.

Company Information

Company Name: Aura Summer

Registered Address: Harju maakond, Tallinn, Kristiine linnaosa, Liimi tn 1b, 10621

Phone Number:

Company Number: 16494984

Contact Form: contact

Business Email: info@aura-summer.fr

Customer Service: Monday to Friday from 9:00 AM to 5:00 PM