Frequently asked questions
Return Period
You have 30 days from the delivery date to return your purchase.
Associated Costs
- Restocking Fees: None.
- Return Shipping Costs: At your expense, except in cases of defective products or errors on our part.
Refund Processing Time
Refunds are processed within 7 business days following the receipt of your return.
How to Make a Return?
- Contact Us: Send an email to info@aura-summer.fr with your order number and the reason for the return.
- Follow Our Instructions: Our team will guide you through the next steps.
- Prepare the Package: Pack the眼眼 the product in its original condition, including all accessories and documents.
- Ship: Follow the shipping instructions provided.
Special Cases
Product Damaged Upon Delivery
- Inspection: Check the product upon receipt.
- Reporting: Contact us immediately at info@aura-summer.fr with a description and photos.
- Solutions: Return, replacement, or refund, based on your preference.
Change of Mind
- Conditions: The product must be new, with original packaging and tags.
- Procedure: Contact us at info@aura-summer.fr to initiate the process.
Incorrect Product Delivered
- Reporting: Notify us promptly if the received product is incorrect.
- Resolution: We will cover return costs and send the correct product at no charge.
Refund Details
Processing
- Timeframe: 7 business days after receipt and verification of the return.
- Confirmation: An email will be sent with refund details.
Refund Issues
- Delay: Check with your bank. If the issue persists, contact us at info@aura-summer.fr.
- Lost Refund: We will investigate and issue a new refund if necessary.
Shipping Information
Shipping Zone
- Currently: France only.
- Upcoming: Expansion to other destinations.
Timeframes and Costs
- Free Shipping: On all orders.
- Processing: 1 to 2 business days (Monday to Friday).
- Delivery: 5 to 7 business days.
- Total Delivery Time: It will take a total of 6 to 9 business days to receive your order.
Order Tracking
- Notification: An email with a tracking number will be sent.
- Tracking: Track your package via the carriers’ websites (DHL, UPS) or our site.
Contact
For any questions, email us at info@aura-summer.fr
Company Name: Aura Summer
Registered Address: Harju maakond, Tallinn, Kristiine linnaosa, Liimi tn 1b, 10621
Phone Number:
Company Number: 16494984
Contact Form: contact
Business Email: info@aura-summer.fr
Customer Service: Monday to Friday from 9:00 AM to 5:00 PM
